📄 Shipping and Delivery Policy

At our store, we work to ensure that your order arrives quickly and safely. Below you will find the shipping and delivery conditions applicable to purchases made on our website.

 

1) Order Processing

  • Preparation time: 1–2 business days after payment confirmation.

  • Orders placed after 7:00 PM are processed on the next business day.

  • During campaign or sale periods, processing may take longer.

 

2) Estimated Delivery Times

  • Mainland Portugal: 5–10 business days after dispatch.

  • Azores and Madeira: 10–15 business days after dispatch.

  • Spain/EU: 7–15 business days after dispatch.

  • Rest of the world: 7–20 business days (varies by country).

 

The timeframes are estimates provided by the carriers and may vary due to reasons beyond our store's control (strikes, weather, logistics peaks, etc.).

 

3) Carriers and Tracking

  • We ship via courier/CTT (may vary depending on the destination and volume).

  • As soon as the order is dispatched, we will send the tracking code to your email.

  • If you do not receive the tracking information within 48 business hours, contact us: contact form.

 

4) Shipping Costs

  • Shipping costs are displayed at checkout, before payment.

  • Free shipping for orders over 30 euros (Mainland Portugal only), unless otherwise stated.

  • International orders may incur additional costs.

 

5) Addresses, Failures, and Redelivery

  • Please check that the address and contact details are correct at the time of purchase.

  • In case of an incorrect address, recipient absence, or unclaimed order, the redelivery costs are the customer's responsibility.

  • We do not ship to PO boxes when the carrier does not allow it.

 

6) Damage and Lost Orders

  • If the package arrives damaged, photograph it before opening and during the opening process.

  • Report the case within 48 business hours via the contact form, attaching photos and the order number.

  • If damage/loss is confirmed, we will provide a replacement or refund depending on the analysis.

 

7) Orders with “Pre-order” Items

  • Orders with pre-order items will be shipped in a single shipment when all products are available, unless otherwise agreed.

  • The estimated availability date will be on the product page.

 

8) International Shipping, Taxes, and Customs

  • For countries outside the EU, customs duties, local VAT, and customs charges may be applied by the destination country.

  • These costs are the customer's responsibility and are not included in the amount paid at our store.

 

9) Delivery Failure Due to Force Majeure

  • Our store is not responsible for delays caused by external factors (natural disasters, strikes, border controls, holiday periods, etc.), but will do its best to minimize impacts.

 

10) Contact

For any questions, use our contact form available on the website.

  • Return/exchange address (when applicable): address provided by our customer support team

This policy may be updated without prior notice. We recommend reviewing it before each purchase.